HELP SECTION - CARD DECODER

The Card decoder is a tool used to decrypt the credit card data found on your customers order. The card number is encrypted into a line of compressed computer code that can safely be transmitted to you the store owner at the bottom of your customers order email.

The encrypted card data is found at the bottom of the customers order email. It is right below the (DATA HERE) line. Follow these steps to decode the card data.

1. Highlight the line of encoded data with the mouse by clicking the left mouse button & dragging across the number.
2. Right click on the highlighted data and click copy.
3. Open up the Card Decoder found in your shopping cart control panel
4. Enter your Password and Keycode in the require fields
5. Right click the mouse in the Place Data Here field and click Paste
6. Click the Decode button.
7. The Decoded card data will appear.

Your Password and or Keycode is incorrect. The Password and Keycode ARE case sensitive so make sure not to capitalize if your password and keycode are lowercase! You will need to contact customer service to reset your Password and or Keycode if needed.

Your customer has either entered an invalid card number / date or has hit a wrong number while entering their card data.  We recommend contacting the customer to verify the number for accuracy. However, we DO NOT recommend emailing the card number to your customer. You should NEVER send anyone’s card number through email because email is unsecure and can pose a security problem. Calling your customer is the best method to verify incorrect card information.  If your customer has not included a phone number or can not be reached via telephone, email them requesting them to contact you via phone to review their order information.  Again DO NOT include ANY credit card data in ANY email to ANY customer for ANY reason!